Instructions for returns and refunds during the seven-day appreciation period

Notice! The 7-day appreciation period is a hesitation period and not a trial period. Returns/refunds during the following 7-day appreciation period must be within 7 days. brand new Only unused and fully packaged items will be accepted!

Product returns must be in brand new condition Unused and complete packaging (including but not limited to the integrity of the product body, accessories, gifts, packaging, and original cartons), Failure to comply with this condition may affect your return and refund rights, and you may be required to bear the cost of damage

If the product has been opened or used, applications for returns and refunds will not be accepted.
If product damage or other related problems are caused by human factors of consumers, MarSun DiDi reserves the right not to provide Any return and refund services
If returned If the product is missing any accessories, gifts, accompanying documents, receipts (except electronic invoices), or the outer packaging is seriously damaged, we will not be able to provide it. Any return and refund services

After receiving the package and opening the outer packaging, the purchased product does not comply with the order content (please do not open the package) Product packaging, unpacking or use cannot be returned/refunded)

When returning a product, please contact us directly to inquire about the return.
After the customer service staff confirms the return content and return application process, please send the item yourself and return the shipping number within two days of receiving the reply.
When returning the product, it must be kept in its original packaging and in new condition, and the receipt and relevant order information must be attached.
The refund process will not be carried out until the product has been recovered and confirmed to be correct, and an email or notification will be sent at that time.
Refund time is calculated from 7 to 14 working days after receiving the returned product.
Precautions:

Products must be sent back in full (for example: if you purchase 2 products, you need to send back all 2 products). Single product returns and refunds are not available.
If the payment account provided by the customer is incorrect and the payment cannot be received, the customer shall be solely responsible for it.
The 7-day appreciation period is mainly based on the time when the package is received. Returns and refunds will not be provided after 7 days.

According to the "Consumer Protection Law", consumers enjoy the rights and interests of a seven-day hesitation period (including holidays) after the product arrives. If you want to cancel your purchase, please submit it within the hesitation period. Late submission will not be accepted.
The following situations do not fall within the scope of the "seven-day hesitation period":

The hesitation period is not a trial period. The returned product must be in a brand new condition, unopened, unnamed, and in its complete packaging (including the product body, accessories, gifts, warranty, original packaging (bags, boxes, paper) and all accompanying documents or data integrity), please do not miss any accessories, do not disassemble or inspect the product yourself or damage it.
The original outer box and original packaging are part of the product. Lost, damaged or missing parts may affect your right to return the product, and the cost of restoration required for restoration will also be deducted based on the degree of damage.
Products that have been unpacked, used, and registered so that they lack integrity will lose their resale value and cannot be returned or exchanged.
The products sold by our company are all brand new. In order to protect the interests of consumers, if the returned products and accessories, labels, sales receipts, gifts, packaging, etc. are missing, or there are other circumstances that affect secondary sales, we will not No returns or exchanges accepted