Product Specifications
• Region: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Northern Cyprus, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City
• Usage Duration: 30 days
• Activation Time Calculation: Each day ends at 23:59 Taiwan time.
(For example, if activated at 22:00 on the same day, the first day ends at 23:59, and the plan will expire on the last day at 23:59.)
• Signal: 4G
• Data: 10GB to 20GB
(Data will be cut off once used up. To continue usage, additional data must be purchased to ensure uninterrupted connection)
• Voice/SMS: Not supported
• Hotspot Sharing: Supported
• Supported Devices: Only devices that support eSIM or Android phones
compatible with Mars eSIM card.
• eSIM QR Code Expiry: Must be downloaded and installed within 30 days
of receiving the email to avoid expiration.
Important Notes
• Please confirm if your phone supports eSIM functionality or if your Android phone is compatible with Mars eSIM card.
• The QR Code will be sent via email after purchase.
• The QR Code email will be sent within 24 hours of placing the order. If you do not receive it or need urgent assistance, please contact customer service.
• It is recommended to scan and install the eSIM before arriving at your destination to avoid issues with network connectivity.
• Please install the eSIM in a stable network environment.
• A single eSIM QR Code can only be scanned once and cannot be transferred to another device.
• The QR Code is valid for 30 days after the email is received. Please activate within this period.
Refund Policy
• A refund can be only requested within 7 days of receiving the QR Code email if the eSIM plan has not been activated.
• Once the eSIM plan is activated, it is considered a "used" product, and no refunds will be accepted.
• If you are unable to use the eSIM upon arrival, please contact customer service
immediately. No refunds will be accepted after the activation period has
expired.
• Refunds will not be provided for issues caused by external factors such as base station distance, obstacles, weather, or device issues.
