Product Specifications

• Region: Vietnam
• Usage Duration: 7 days to 30 days
• Activation Time Calculation: Each day ends at 23:59 Taiwan time.
(For example, if activated at 22:00 on the same day, the first day ends at 23:59, and the plan will expire on the last day at 23:59.)
• Signal: 4G
• Data: 3GB to 10GB
(Data will be cut off once used up. To continue usage, additional data must be purchased to ensure uninterrupted connection)
• Voice/SMS: Not supported
• Hotspot Sharing: Supported
• Supported Devices: Only devices that support eSIM or Android phones
compatible with Mars eSIM card.
• eSIM QR Code Expiry: Must be downloaded and installed within 30 days
of receiving the email to avoid expiration.

Important Notes

• Please confirm if your phone supports eSIM functionality or if your Android phone is compatible with Mars eSIM card.
• The QR Code will be sent via email after purchase.
• The QR Code email will be sent within 24 hours of placing the order. If you do not receive it or need urgent assistance, please contact customer service.
• It is recommended to scan and install the eSIM before arriving at your destination to avoid issues with network connectivity.
• Please install the eSIM in a stable network environment.
• A single eSIM QR Code can only be scanned once and cannot be transferred to another device.
• The QR Code is valid for 30 days after the email is received. Please activate within this period.

Refund Policy

• A refund can be only requested within 7 days of receiving the QR Code email if the eSIM plan has not been activated.
• Once the eSIM plan is activated, it is considered a "used" product, and no refunds will be accepted.
• If you are unable to use the eSIM upon arrival, please contact customer service
immediately. No refunds will be accepted after the activation period has
expired.
• Refunds will not be provided for issues caused by external factors such as base station distance, obstacles, weather, or device issues.